General conditions of contract

(henceforth also the General Conditions or CGC):

On the one hand, the supplier of the products RURAL TOURISM MAS PINEDA (hereinafter also the provider), with registered office at Mas Pineda Oix, 17855 Montagut i Oix, (Girona), N.I.F. 40362451G, customer service telephone number 620616087, and email:, being the owner of the website, sets out the contractual document that will govern the procurement of products through the website reviewed.

And on the other hand, the User – Customer (henceforth the user), registered on the website by means of a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

BOTH ACCEPT this document which means that the user:

You have read, understand and understand what is stated here.
That he is an elderly person with sufficient capacity to hire.
That it assumes all the obligations set forth herein.
That you have read and accept these general conditions of purchase from the moment you purchase any product offered.
This document can be printed and stored by users.

The provider provides them with the e-mail address so that they can ask any questions about these conditions.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website of the provider.

The Lender reserves the right to unilaterally modify these general conditions, without this being able to affect the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, before buying the products, these general conditions must be consulted.

It is advisable to keep a copy of the data contained in the products purchased.

TURISME RURAL MAS PINEDA is not responsible for any loss of data, files or any damage resulting from a backup failure by the user of the data contained in the purchased products such as memory cards.

RURAL TOURISM MAS PINEDA is not responsible for the consequences that may result from improper use of the products for sale on the website.

The civil liability of TURISME RURAL MAS PINEDA for the products supplied is limited to the amount thereof, the user waives any liability to TURISME RURAL MAS PINEDA for any concept in any case of dissatisfaction with the products purchased on the website https: / /, as well as possible failures, slow access or errors in accessing the website, including loss of data or other information that may exist on the computer or network of the user accessing the website

RURAL TOURISM MAS PINEDA is a rural accommodation and agrotourism company. RURAL TOURISM MAS PINEDA sells its services remotely on the Internet through its website and / or by phone / email. RURAL TOURISM MAS PINEDA has a physical space for the provision of its services.

2.1 Scope of application: The purpose of this contract is to regulate the contractual purchase-sale relationship between the provider and the user at the time the user accepts these conditions of purchase during the online contracting process by checking the appropriate box. These GTC will apply from the day the order is placed.

The contractual relationship between purchase and sale involves the delivery, in exchange for a specific price and publicly displayed through the website, of a specific service and / or product.

2.2 Territory of application: The online store of is active for everyone.

2.3 Ability to contract: To be able to place an order you must be of legal age and have the capacity to contract.

2.4 Customer acceptance: The validation of a reservation through the website is done by e-mail and also implies the automatic acceptance of the CGC. These conditions are available on the website or, if you wish and request, we can make them available to you by email.

2.5. Modification of the General Conditions of Contract: RURAL TOURISM MAS PINEDA reserves the right to make changes and / or modifications in the present CGC. We advise our customers to check them regularly. In the event that such changes or modifications are made after an order has been placed, the conditions in force on the date on which the order was placed will apply.

3.1 Publication of prices: The prices of the products and / or services are those shown in each product on our website

3.2 Information on products and / or services: The information that ends

gur in our advertising, brochures or other written material, on our website or provided to you constitutes an invitation to make a purchase. The contents of are constantly renewed and updated to offer our customers the most complete and detailed information possible. All the contractual information present in is shown in Catalan and the communication with the clients and users, as well as the formalization of the contract, will be realized in this language, although, if it so wishes the client, can be done in Spanish or another language always indicating it before initiating the contracting procedure.

3.3 Availability of services and products: There may be times when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, the product in question will be visible, but not available for purchase.

3.4 Right of cancellation: RURAL TOURISM MAS PINEDA reserves this action (right of cancellation) of the shipment of a certain product or service that does not comply with the quality requirements imposed on all products and services from In the event that this lack of quality is detected, the customer service of TURISME RURAL MAS PINEDA will suggest a replacement product or service and if the replacement is not to the customer’s liking, the cost of the replacement will be refunded. ‘this product.

3.5 Orders 24 hours a day, every day of the year: The hours for receiving orders are twenty-four (24) hours three hundred and sixty-five (365) days a year.

3.6 Fraud: If TURISME RURAL MAS PINEDA suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.

In order to access the products offered by the provider, the user must register through the website by creating a user account. Therefore, the user must freely and voluntarily provide the personal data that will be required.

The user will select a username and password, agreeing to make diligent use of them and not make them available to third parties, as well as to notify the provider of the loss or theft of the same or possible access by a unauthorized third party, in such a way that it proceeds to the immediate blockade.

The user will not be able to choose as username words whose purpose is to confuse others to identify him as an integral member of the provider, as well as foul language, insulting and in general, contrary to law or regulation. moral demands and good manners.

Once the user account has been created, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

1.Choose the product by clicking on it and it will be automatically added to the “shopping cart”.

2. If you want to add more products, you must select the “Continue shopping” option. If you mistakenly added one that you didn’t want, you’ll need to click the remove option from the shopping cart.

3. Once the product / products have been chosen, you must click on the finish tab to place the order. By clicking on this option, the confirmation of the purchase will appear (summary of the order placed, its details and chosen form of payment).

4. User credentials will be requested in three ways:

a.The user’s registration: if you are not a previously registered user, in order to make the purchase (this registration is free), you must fill out a data collection form (in which you must accept the Policy of Privacy and Legal Notice (and link both))). Once this has been completed, you will receive a registration confirmation e-mail at the e-mail address indicated.

b.If you are already registered and already a customer: you can access your data by clicking on the already registered user button, insert your username and password.

c.Buy as a guest: a series of personal data is requested in order to place the order and subsequent delivery, and then the consent of the user is requested to save their data. If you lend it, it will be saved and you will be sent product information if you allow it, otherwise the data will be saved only for future purchases.

You should check your spam and spam in your email inbox and always check that the contact information you provide is correct.

Once registered, an observation screen will appear where you can indicate the delivery time; a checkbox that you will need to tick as it is the acceptance of these General Contract Clauses and the Privacy Policy.
To complete the process

s, you will need to click the Finish button.
It is a proposal / example of procedure description

In any case, the contractor’s contracting platform will inform the user via e-mail, once the contracting procedure has been completed, regarding all the characteristics, price, forms of transport, date of contracting and delivery times of the purchased product. .

If there is any error at the address indicated or at any other point in the order, you must immediately notify the e-mail address that will appear on the website to proceed with the amendment of this error.

If you have any questions, you can contact our customer service through any of the methods provided on the website

RURAL TOURISM MAS PINEDA will provide customer service for FREE through our contact email, if you choose another alternative means of communication, the user is the one who will have to bear the particular cost of the same.

RURAL TOURISM MAS PINEDA offers you telephones in Spain subject to the cost of your telephone operator.


All prices displayed in the store include VAT in force at the time of purchase. All prices listed on the website are valid and will be expressed in Euro (€). These costs, unless expressly stated otherwise, do not include the costs of shipping, handling, packaging, shipping insurance or any other additional and ancillary services to the product or service purchased.

VALUE ADDED TAX: In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the products will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time, depending on the specific article in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with regulations in force in each of these territories.

The user will receive the order invoice at the email address provided by the user once the purchase has been made.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the same.

In the case of limited-time promotions, the promotion discount will apply as long as the order has been registered during the promotion period.

The data recorded by the different payment methods constitute proof of the date on which the financial transactions were carried out and will be used to determine whether or not this order is subject to promotion.

For any information about the order, the user can contact via the customer service telephone number of the provider or via e-mail to the address provided.

Here are the available systems:

7.1 Credit or debit card payment: The user must have a valid credit or debit card, where they must specify all the digits of the card number on the corresponding form. The operation is formalized at the time of placing the order. Only secure card payments are accepted in which you authenticate your identity as a cardholder according to the method established by your bank, through secure e-commerce (“Verified by Visa” and “MasterCard SecureCode “). The order cannot be considered and will not be processed until payment has been authorized by your bank or cashier.

The system called SSL (Secure Sockets Layer) is used, a payment system in a secure environment as it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.2 Payment by transfer or deposit to account: At the end of the order the user will receive instructions with the account number to pay for the order. It is essential to clearly indicate the assigned order number and the username in the transfer order. In order to confirm the order it will be necessary to make it within 7 days, otherwise it will be canceled in our system.

8.1 Right of withdrawal: The user can exercise the right of withdrawal and therefore has a period of 14 calendar days from receipt of the product, without penalty for exercise; the total amount of the purchase must be refunded to the consumer, ie the price of the product plus shipping costs, within 14 days of the exercise of the right of withdrawal.

by the user / consumer. In relation to the shipping costs for the return of the products, these will be borne by the user-consumer. The exercise of the right of withdrawal is not subject to any formalism. The consumer will only be responsible for the diminution of value of the goods resulting from a manipulation of the same different from the necessary one according to his nature, his characteristics or his operation, without for that reason see limited his right to the exercise of that. To exercise this right of withdrawal you can fill out this form (Link the WITHDRAWAL FORM) with your order number (to obtain a refund of the amount of the product / products within a maximum period of fourteen (14) days following receipt of the order) together with your contact details. You can send it to us via email or by post (by any means permitted by law), always within 14 calendar days of receipt of the order. After this period, you can only request the return or exchange of the product / products for technical reasons subject to the guarantee of this product / s.

You must return the product with all the items with which it was delivered, without damage or marks of wear of any kind and that does not indicate an inappropriate use of the good or different from the nature of the same to the address we have ease.

It is recommended to return it in its original packaging. In case this is not possible, the product could suffer a depreciation in its value. The customer will be responsible for the packaging and protection of the product / products he sends, as well as the costs arising from the shipment.

As long as the products are returned within 14 calendar days, without damage or signs of wear and in compliance with the requirements set out in this section, we will refund the full amount of the purchase.

Exceptions to the right of withdrawal: The right of withdrawal will not apply to contracts relating to:

a) The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user, and with the recognition on his part of which he is aware that, once the contract has been fully executed by the employer, he will have lost his right of withdrawal.
b) The supply of goods or the provision of services, the price of which depends on fluctuations in the financial market which the employer cannot control and which may occur during the withdrawal period.
c) The supply of goods made in accordance with the specifications of the consumer and user or clearly customized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that, after delivery and taking into account their nature, have been inextricably mixed with other goods.
g) The supply of alcoholic beverages whose price has been agreed at the time of concluding the contract of sale and which cannot be delivered before 30 days, and the actual value of which depends on market fluctuations that the employer cannot control.
h) Contracts in which the consumer and user have specifically requested the employer to visit him to carry out urgent repair or maintenance operations; if, on this visit, the employer provides services in addition to those specifically requested by the consumer or supplies goods other than spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal shall apply to these additional services or goods.
i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
k) Contracts concluded through public auctions.
l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a date or period of execution specific.
m) The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on his part that he consequently loses his right of withdrawal.
8.2 Return error by order by TURISME RURAL MAS PINEDA: When the product is not c

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